Clear delivery.
A fair way to resolve issues.
A headline or raise buys the time remaining on that Eastern day’s board. This policy explains delivery problems, cancellations and how to request a review.
When a paid purchase qualifies
- Failed delivery: if a successful payment cannot publish the headline or apply the raise for its intended Eastern day, we will arrange a full refund of that purchase through the payment provider.
- Duplicate payment: an extra successful charge for the same order is refunded. It does not buy another headline or a second raise.
- Late or cancelled order: if payment succeeds after the intended board closes, or after an unfulfilled order was cancelled, we request a full refund instead of moving the purchase to another day.
- Material service failure after delivery: contact us if a technical failure prevented the promised service. We review the delivery record and arrange an appropriate refund for undelivered service, including a full refund where required.
A full refund returns the entire amount paid for the affected purchase, including any tax within that payment. We do not deduct our own processing costs from an approved full refund. Provider processing requirements do not remove any remedy you have under applicable law.
After successful delivery
We do not refund solely because another headline outranks yours, your headline receives few views or reactions, or you change your mind after delivery. Rank, reach and audience response are not guaranteed. A late-day purchase buys only the remaining time until midnight America/New_York, including daylight-saving changes, rather than 24 hours.
Hiding your own headline or requesting account deletion does not automatically refund service already delivered. If we remove content or restrict an account for a suspected rule violation, we assess refund eligibility case by case, considering the reason, actual delivery and applicable rights. Removal is not an automatic forfeiture of every payment.
Nothing in this policy limits mandatory cancellation, refund or other consumer rights, or rights available under the payment provider’s terms. You may also contact the provider using the details on your receipt; this policy does not prevent a lawful payment dispute.
Cancel an unpaid order or request a review
You can cancel an unpaid, unfulfilled order in My payments. Closing a checkout tab does not itself cancel an order. There are no subscriptions or recurring charges to cancel.
Email goog98@gmail.com from your account email with your handle, order or payment reference, date, amount and a short description of the problem. A redacted receipt can help. Do not send full card numbers, card security codes, passwords or sign-in codes.
Support reviews the payment and delivery records and explains the decision or what further information is needed. Contact us promptly so provider processing windows can be addressed; this is not a deadline that removes statutory rights. You can ask us to reconsider a decision with additional evidence.
Refund processing and board changes
Dodo Payments hosts checkout and acts as merchant of record for paid purchases through it. Refunds are returned through the provider to the original payment method. A submitted request can remain pending or require review; it is not proof that funds have been returned. My payments shows the available status. Provider and bank processing times vary, and we do not promise a fixed completion date. Contact support if a refund is delayed, fails or needs confirmation.
A confirmed refund of publication removes that headline from public view. A confirmed refund of a raise reverses that increase on an open board; it does not rewrite a closed day’s historical ranking. Partial refunds and disputed payments require manual review and may temporarily remove the affected headline from view.
If a charge is unfamiliar, send a redacted receipt or transaction reference so we can investigate. See pricing and delivery for the full service description.